Privacy Policy
Effective Date: 11/1/2024
River Street Ranch (“we,” “us,” or “our”) values your privacy and is committed to protecting any personal information you provide when visiting our website, www.riverstreetranch.com (the “Website”). This Privacy Policy outlines how we collect, use, and safeguard your personal information. By using our Website, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We may collect the following types of information from users:
Personal Information: When you make a reservation, book an event, or contact us through the Website, we may collect information such as your name, email address, phone number, postal address, and payment details.
Non-Personal Information: This includes technical data like your IP address, browser type, device information, and usage data, which helps us improve our Website’s performance and user experience.
Cookies: We use cookies to enhance your browsing experience, track your activities on the Website, and analyze traffic patterns. You can adjust your browser settings to refuse cookies, but this may affect certain features of our Website.
2. How We Use Your Information
We use the information we collect for the following purposes:
To process reservations and event bookings
To respond to inquiries and provide customer support
To send promotional emails (if you opt-in), including special offers and updates about our petting zoo
To improve the Website’s functionality and user experience
To comply with legal obligations or resolve disputes
3. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:
With trusted third-party service providers who assist us in operating our Website or conducting our business (e.g., payment processors, marketing platforms), as long as these parties agree to keep your information confidential.
When required by law, such as to comply with a subpoena or similar legal process, or to protect our rights, safety, or property.
4. Security of Your Information
We implement reasonable security measures to protect the personal information we collect. However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your personal data, we cannot guarantee its absolute security.
5. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information, including:
Right to Access: You may request a copy of the personal information we hold about you.
Right to Correct: You can request that we correct any inaccurate or incomplete information.
Right to Delete: You may request that we delete your personal information, subject to certain exceptions.
Right to Opt-Out: You can opt out of receiving promotional communications from us at any time by following the unsubscribe link in our emails or contacting us directly.
To exercise any of these rights, please contact us at info@riverstreetranch.com.
6. Links to Other Websites
Our Website may contain links to third-party websites. We are not responsible for the privacy practices or the content of those websites. Please review their privacy policies before providing any personal information.
7. Children’s Privacy
Our Website is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information without parental consent, we will take steps to delete it.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated “Effective Date.” Your continued use of our Website after any changes constitutes your acceptance of the new Privacy Policy.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
River Street Ranch
31791 Los Rios Street San Juan Capistrano, CA
Email: info@riverstreetranch.com
Phone: (949) 831-6550